If your card was used on our site without your consent, please contact your bank immediately who will be able to advise you on the next steps. Also inform our Solutions team of any unauthorized transactions on your card. We take such cases very seriously and will fully investigate the issue before we can advise you on any evidence found.
Articles in this section
- How do I update my expired card details?
- How do I view my top-up transaction history?
- What is a CVV/CVC code and where can I find it?
- What is a 3DS code and where can I find it?
- What name will be displayed on my credit card statement?
- What currency options does MoPlay offer?
- What to do if my card has expired?
- My card number does not match the one shown on my transaction history?
- Someone has used my card on your site without my consent. What can I do?