When viewing previous deposits or withdrawals in your Transaction History you might notice that only the last 4 numbers match those shown on your debit/credit card.
This is done for security purposes and does not mean your funds have been sent elsewhere. The other numbers are encrypted to ensure your details are kept safe.
You can access your transaction history from the last 13 months. Anything older will be dealt with by our Solutions team within 48 hours.
You can request a copy of transactions older than 13 months by emailing our Solutions Team on firstname.lastname@example.org.