We'll send you an email if your proof of address hasn’t been accepted. Please check your SPAM or JUNK folder as sometimes the emails may end up there.
To make sure your document is accepted, it needs to follow these standards:
- The image is in focus.
- All edges are visible.
- The document is no more than 3 months old.
- It’s in a JPEG, PNG or PDF file format.
Find out how to send documents.