Know Your Customer = KYC
One of the licencing conditions under the UK Gambling Commission is to verify your name, date of birth and address. As we are in an industry that is strictly regulated, we need to comply with those conditions.
KYC (Know Your Customer) is a term used for the customer identification process.
If the system doesn't automatically verify your account on account creation, you will be required to provide the necessary documents. You won’t be able to top up your account until your age has been verified or withdraw until your account has been fully verified.
If we have contacted you and you're unable to provide the documents, we'll be forced to suspend your account and you won't be able to withdraw your balance.
Find out how to send documents.