Why do I need to provide my documents again? This might happen for several reasons, the most common examples are: The ID (not accepted) is out of focus. The proof of address (not accepted) is more than 3 months old. Don’t worry, we'll contact you if we find an issue with your document. Related articles Why do I need to provide my personal documents? Can I withdraw before verifying my account? Formal complaint What documents are needed for identity verification? What documents may I need to provide?