The most common issues that can cause this are:
- Browser cache (Refresh your browser to rule out this problem);
- Unusual high traffic on the website.
- Connectivity issues.
- The bet made didn’t meet the criteria to get the free bet(s).
Usually if any of the above happens, the free bet(s) could take up to 1 hour to credit the account. We also advise you to log out and back in and refresh the website just to rule out common browser related issues.
If you think you have a different issue, or you’ve waited more than 1 hour and haven’t received the free bet, please contact our Solutions team, they will be able to sort this out for you.