The most common issues that can cause this are:
- Browser cache (Refresh your browser to rule this out. You may need to log out and back in);
- Unusual high traffic on the website;
- Connectivity issues;
- Your bet doesn't qualify for the promotion (check the specific Terms and Conditions);
- In the case of the welcome offer, you may have registered through the Games section and qualified for the Games welcome offer.
If you believe you have a different issue, or you’ve waited more than the time specified in the Terms and Conditions and haven’t received the free bet, please contact our Solutions team - they'll be more than happy to sort this out for you.