The most common issues that can cause this are:
- Browser cache (Refresh your browser to rule this out);
- Unusual high traffic on the website.
- Connectivity issues.
- The criteria in place to get the free spins haven't been met.
- You might have registered with a Sports promotion;
Usually if any of the above happens, the free spins could take up to 1 hour to credit the account. We also advise you to log out and back in and refresh the website, just to rule out common browser related issues.
If you think you have a different issue, or you’ve waited more than an hour and haven’t received the free spins, please contact our Solutions team, they will be able to sort this out for you.