You go to moplay.co.uk, enter your username and password correctly but can't log in? Clearing your cache and cookies may solve the problem!
'Cache and cookies' refers to data stored during online activity, like visiting websites or playing online games. Data is stored locally, remembering your activity and enabling you to load things quicker.
From time to time, you should clear this out – a bit like emptying your bins at home. By doing so, you tidy up your device, it performs faster, and it fixes countless technical problems.
How can you do it?
Open your internet browser and click on the three grey dots in the top right corner. Then it’s Settings ➡️ Privacy ➡️ Clear Browsing Data.
Make sure 'Browsing History', 'Cookies and Site Data' and 'Cached Images and Files' are ticked, and then click 'Clear Data'. That’s all.
On an Apple mobile device, such as iPhone or iPad, tap the 'Settings' icon. Then it’s Safari ➡️ Clear History and Website Data ➡️ Clear History and Data. That’s all.
If you’re on a laptop or desktop, a quick way to clear your cache and cookies is to open your desired browser, and press Ctrl + Shift + Delete together.
Make sure the 'Browsing History' and 'Cookies and Other Site Data' options are ticked, and then clear the data.
If you still experience trouble logging in, please try another browser or device.